After Sales Service Technician (Nespresso) - Kanmo Group, Bali

After Sales Service Technician (Nespresso) - Kanmo Group, Bali

deadline of application is on 10 Sep from  careers.kanmogroup.com by jooble

Job Responsibility /Description :

  • Responsible for providing technical support and service to our customers after they have purchased our products.
  • Work closely with our CRC team to ensure that our customers are satisfied with our products and services.
  • Respond to customer inquiries and complaints about our products.
  • Diagnose and troubleshoot problems with our products.
  • Repair and replace defective parts.
  • Perform preventive maintenance on our products.
  • Provide technical training to our customers.
  • Keep accurate records of all service work performed.
  • Proven ability to diagnose and repair mechanical, electrical, and hydraulic problems.
  • Experience with a variety of products in the industry.
  • Strong understanding of Coffee Machines B2C & B2B spare parts.
  • Ability to read and interpret technical manuals and diagrams.

Job Requirement / Minimum Qualification:

  • Candidates must possess at least a electrical/heating/cooling vocational school. Would be good Diploma or Bachelor's Degree in Engineering (Electrical/Electronic) or Engineering (Mechanical) with a minimum GPA of 3.00
  • Must have previously worked in the field of home appliances technical service for at least 3 years.
  • Good knowledge of Product Knowledge, Manufacturing Process, Home Appliances Maintenance and Repair, Product Development Process, etc.
  • Good knowledge of the Home Appliances Repairing Industry especially coffee machine & After-sales Service.
  • Familiarity with Home Appliances product development processes especially coffee machine.
  • Good skills in Microsoft office, e.g., Excel, PowerPoint.
  • Good communication skills in English.
  • Good abilities in learning, problem-solving, and communication.
  • Willing to work on weekends & public holidays.
  • Have a driving license A & C
Other Position 
Jobs Summary
JOB LEVEL 
  Experienced
  JOB CATEGORY 
  Engineering,Technician

  About Kanmo Group

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