Butler (Pre Opening) - Marriott International, Lombok Barat, Nusa Tenggara Barat
deadline of application is on 31 Aug from jobstreet
Job Responsibility /Description :
- Provide personalized service and attention to fulfilling all guest needs including but not limited to:
- delivering coffee and tea upon request,
- preparing notes of new arrivals to prepare and communicate the important preferences to the entire hotel operation,
- coordinating with the front desk to prepare the VIP rooms,
- checking the room key and briefly double checking if every detail is up to the guest expectation and request,
- coordinate with front desk to assist early arrivals,
- be present upon the guests check in to anticipate the guests needs,
- complete the butler flags which were put into local systems by the reservation, sales and other departments, and send pre-arrival emails.
- Coordinate with the front desk to assist the VIP to their rooms,
- work closely with the Guest Services and Engineering departments on requests,
- pick up laundry request from guests, follow up on laundry delivery and return laundry to the guest promptly.
- Report accidents, injuries, and unsafe work conditions to manager.
- Follow all company policies and procedures,
- ensure uniform and personal appearance are clean and professional,
- maintain confidentiality of proprietary information, and protect company assets.
- Welcome and acknowledge all guests according to company standards,
- anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
- Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others, and support team to reach common goals.
- Comply with quality assurance expectations and standards.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; and stand, sit, or walk for an extended period of time or for an entire work shift.
- Perform other reasonable job duties as requested by Supervisors.
Job Requirement / Minimum Qualification:
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: No related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None
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About Marriott International
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.
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