Liveaboard Service Team Leader - Sea Safari Cruises, Denpasar - Bali
deadline of application is on Oct, 12 from glassdoor.com/job-listing
Job Responsibility /Description :
- This latest job opening is open to job seekers who have the latest education / graduate . Job Vacancies in this Liveaboard Service Team Leader field have been opened and published up to the specified time.
- 1. Team Leadership & Supervision:
- - Lead and manage the service crew (bartenders, housekeepers, kitchen) to ensure smooth daily operations and high-quality service delivery.
- - Provide clear guidance, set performance expectations, and act as a role model for the team by demonstrating excellent customer service practices.
- - Ensure all team members are well-groomed, professional, and follow uniform standards.
- - Conduct daily team briefings and debriefings to review service performance, guest feedback, and address any operational challenges.
- 2. Guest Experience Management:
- - Serve as the primary point of contact for guests onboard, addressing questions, requests, and resolving any service-related issues with urgency and professionalism.
- - Anticipate guest needs and proactively offer personalized services, ensuring a seamless and enjoyable experience throughout the cruise.
- - Handle guest complaints in a calm and diplomatic manner, implementing solutions that maintain guest satisfaction and enhance their experience.
- - Coordinate special events or requests for guests (e.g., birthdays, anniversaries), ensuring their expectations are met.
- 3. Service Standards Enforcement:
- - Ensure all areas of the boat, including cabins, dining areas, and public spaces, meet the highest cleanliness and service standards.
- - Maintain and monitor service protocols during meals and events, ensuring timeliness, attention to detail, and adherence to fine dining or buffet service guidelines.
- - Conduct regular inspections of guest cabins, public areas, and amenities to ensure cleanliness, hygiene, and readiness for guest use.
- - Maintain service consistency across all shifts, making sure that every interaction reflects the Sea Safari Cruises brand values.
- 4. Training & Development:
- - Provide ongoing training to service staff, focusing on improving service etiquette, guest communication, food & beverage service, and problem-solving skills.
- 5. Operational Coordination:
- - Collaborate closely with the kitchen team to ensure that meal services are well-coordinated and timely, especially for group dining events or special dietary requests.
- - Work with the dive team, housekeeping, and other departments to synchronize guest schedules, ensuring a smooth flow of activities, such as meals after dives, room cleaning, or special events.
- - Oversee the daily cleaning schedules and maintenance requests for all guest areas, ensuring operational efficiency and cleanliness at all times.
- - Work together with all crew on board to ensure a supportive and respectful team work environment.
- 6. Inventory Management:
- - Manage the inventory of guest-related supplies, including linens, toiletries, and other amenities, ensuring all items are well-stocked and available at all times.
- - Coordinate with the procurement or logistics team to reorder supplies as needed, avoiding shortages during the cruise.
- - Keep track of breakage, loss, or wear-and-tear of service equipment, ensuring repairs or replacements are handled promptly to maintain service quality.
- 7. Health & Safety Compliance:
- - Ensure that all health, hygiene, and safety protocols are strictly followed by the service team, in accordance with international maritime regulations and company policies.
- - Monitor food safety standards, ensuring all food and beverages are prepared and served following hygiene protocols to prevent contamination or illness.
- 8. Guest Feedback & Improvement Initiatives:
- - Collect and analyze guest feedback, both formally (via surveys) and informally (through direct interactions), to continuously improve service levels.
- - Present feedback and suggestions for operational improvements to senior management, implementing changes that enhance guest satisfaction.
- - Organize and execute any guest recovery initiatives for guests who have encountered service issues, turning negative experiences into positive resolutions.
- 9. Crisis Management & Problem Solving:
- - In case of unexpected challenges (weather disruptions, guest health emergencies, etc.), coordinate the service team's response to ensure the situation is managed with minimal guest discomfort.
- - Work closely with the Captain and other department heads to devise contingency plans for any disruptions in service or unforeseen events.
- 10. Reporting & Communication:
- - Prepare daily reports summarizing guest feedback, team performance, and any operational challenges to share with senior management and department heads.
- - Maintain open lines of communication between the service team and other departments to ensure all operations are aligned and guests' needs are promptly met.
Job Requirement / Minimum Qualification:
- Please attach your latest CV.Only short list candidate will be contacted.
- Proven experience in a hospitality role, preferably in a supervisory or team leader capacity (experience on a liveaboard or in the hotel/cruise industry is highly desirable).
- Ability to speak English and Bahasa Indonesia professionally (additional languages are a plus).
- Strong leadership and team management skills, with the ability to motivate and guide staff.
- Excellent interpersonal and communication skills, with a strong focus on guest satisfaction.
- Ability to work in a remote, liveaboard environment for extended periods.
- Basic knowledge of food and beverage service standards is an advantage.
- Organized, detail-oriented, and able to handle multiple tasks efficiently.
- A positive attitude, adaptability, and willingness to work in a fast-paced environment.
Other Position
Jobs Summary
JOB LEVEL
Jobs Summary
JOB LEVEL
Experienced,excellent,leadership
JOB CATEGORY
JOB CATEGORY
Leadership
About Sea Safari Cruises
Sea Safari Cruises is a leading liveaboard company offering unique and unforgettable experiences across some of Indonesia's most stunning marine destinations. We are dedicated to delivering top-tier service to our guests while ensuring that their journey is seamless and enjoyable. To maintain our high standards, we are seeking a highly motivated and experienced Service Team Leader to join our team and be stationed on one of our vessels.
OFFICE ADDRESS
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