LEVEL 2 IT TECHNICIAN – MANAGED SERVICE PROVIDER (MSP) HELP DESK - THE CPU SQUAD, remote

LEVEL 2 IT TECHNICIAN – MANAGED SERVICE PROVIDER (MSP) HELP DESK - THE CPU SQUAD, remote

deadline of application is on Dec, 15 from  www.testgorilla.com/job-board

Job Responsibility /Description:

  • This latest job opening is open to job seekers who have the latest education / graduate. Job Vacancies in this LEVEL 2 IT TECHNICIAN – MANAGED SERVICE PROVIDER (MSP) HELP DESK field have been opened and published up to the specified time.
  • Provide Level 1 and 2 support for Windows PC and Mac desktop environments, resolving technical issues.
  • Manage and support AWS Servers, Azure, Office 365, and Google Workspace environments.
  • Utilize and manage tools such as NinjaRMM, Malwarebytes Endpoint Protection, DattoRMM, Datto Backup, Kaseya365, Axcient ThreatLocker, Blackpoint, CyberRocket and more.
  • Assist with configuring and maintaining servers, networks, and cybersecurity protocols.
  • Document processes and create knowledge base articles as you learn and implement new solutions.
  • Collaborate effectively in a virtual office environment, participating in team meetings and projects.
  • Use RepairShopr Ticketing System to manage and track support requests, ensuring timely resolution.

Job Requirement / Minimum Qualification:

  • Please attach your last CV. Only shortlist candidate will be contacted.
  • Proven experience as a Level 2 IT Technician, preferably within a Managed Service Provider (MSP) environment.
  • Strong experience in AWS Server, Azure, Office 365, Google Workspace, and other cloud platforms.
  • Proficiency with RMM tools like NinjaRMM and DattoRMM, as well as cybersecurity tools including Malwarebytes, Webroot, Bitdefender, ThreatLocker, Blackpoint, and CyberRocket.
  • Excellent problem-solving skills and the ability to work independently with minimal supervision.
  • Strong communication skills, both written and verbal, with a focus on clear and effective documentation.
  • Experience with RepairShopr Ticketing System or similar tools.
  • Ability to work full-time from 8:00 AM to 6:00 PM EST in a virtual office setting.
Other Position
 Jobs Summary
JOB LEVEL
Experienced,Excellent,
JOB CATEGORY
IT Related Service

About THE CPU SQUAD

Find more about us at https://thecpusquad.com/

OFFICE ADDRESS

#eof