CUSTOMER SUPPORT AGENT - My Free Course, remote - Asia

CUSTOMER SUPPORT AGENT - My Free Course, remote - Asia

deadline of application is on Feb, 18 from  https://www.testgorilla.com/job-board/

Job Responsibility /Description:

  • This latest job opening is open to job seekers who have the latest education / graduate. Job Vacancies in this CUSTOMER SUPPORT AGENT field have been opened and published up to the specified time.
  • Caseload Management: Support applicants through the entire submission process, ensuring their applications meet the required standards of their assigned college. Handle inquiries and provide answers quickly and effectively.
  • Communication: Conduct outbound calls, texts, and emails to acquire any necessary information or documents from applicants. Ensure that all communications are clear and professional.
  • Identity Verification: Verify the identity of applicants and follow up on incomplete applications through phone calls and emails, ensuring timely and accurate application submissions.
  • CRM Management: Maintain accurate and detailed notes in the Customer Relations Management system. Ensure leads are moved through the Customer Support Pipeline and all actions are thoroughly documented.
  • Backend System Management: Keep up-to-date notes on all actions taken for each application, ensuring that the backend system reflects the most current information.
  • Historic Application Correction: Review and correct any discrepancies in past applications, ensuring data accuracy and compliance.
  • Document Creation: Create and manage documents as needed to support operations and communication with applicants.
  • Daily Operations Support: Assist with any additional tasks necessary to ensure the smooth running of daily operations within the team, as directed by the Support Team Lead.
  • Additional Services: Provide any additional services that may be mutually agreed upon between the parties.

Job Requirement / Minimum Qualification:

  • Please attach your last CV. Only shortlist candidate will be contacted.
  • Proven experience in a customer service or support role, preferably in an education-related field.
  • Strong verbal and written communication skills in English.
  • Excellent organisational skills and attention to detail.
  • Ability to manage a caseload of applicants efficiently while prioritising tasks and meeting deadlines.
  • Proficiency in using CRM systems or similar customer management software.
  • Strong problem-solving skills with a proactive approach to resolving issues.
  • Ability to work independently in a remote environment, while remaining a collaborative team member.
  • Flexible and able to work pre-agreed shifts, including weekends, as required.
  • Infrastructure Requirements:
  • Internet speed: Minimum 30 Mbps.
  • Computer: Minimum Windows 10 with 8 GB RAM.
Other Position
 Jobs Summary
JOB LEVEL
Experienced,Excellent
JOB CATEGORY
Client Service,IT Related Services

About My Free Course - https://www.myfreecourse.co.uk/home

My Free Course is a UK-based company partnering with colleges to help learners access free funded courses. Our mission is to make education accessible to everyone, and we are seeking a proactive and detail-oriented Support Agent to join our team. If you are committed to delivering high-quality service and thrive in a dynamic work environment, we encourage you to apply.

OFFICE ADDRESS

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