Collection/Consumer Finance Officer - Wyndham Destinations, Kuta - Bali

Collection/Consumer Finance Officer - Wyndham Destinations, Kuta - Bali

deadline of application is on Apr, 10 from  https://www.glassdoor.com/job-listing/

Job Responsibility /Description:

  • This latest job opening is open to job seekers who have the latest education / graduate. Job Vacancies in this Collection/Consumer Finance Officer field have been opened and published up to the specified time.
  • High volume inbound and outbound calls to negotiate and service and/or collect on portfolio accounts
  • Maintain outstanding customer service, maximizing customer satisfaction and mitigating complaints and escalations
  • Provide accurate and well-informed information and advice to customers on all products, services and accounts
  • Maximum recovery of arrears to ensure that arrears remain within agreed targets
  • Working to a solution with all customers
  • Make sound decisions and recommendations based on appropriate assessment of customer's ability and willingness to pay which encompasses all legislative, policy and procedural guidelines.
  • Implement most appropriate course of action for resolution of delinquency or irregular accounts in a timely manner
  • Maintain accurate and up to date records of actioning, events and account maintenance of the collections and servicing systems ensuring that customer confidentiality is maintained at all times.
  • Initiates follow up on all accounts in order to ensure payment plans are fulfilled.
  • Comply with all legislative and regulatory requirements including keeping up to date with all training and testing
  • Regular reporting and forecasting to meet KPI's and Targets
  • Contribute at team meetings and other forums in a proactive manner for continuous improvement of collections and recovery strategies
  • Achievement of Key Performance Indicators and Targets on both an individual and departmental basis
  • Account maintenance and administration as required
  • All other reasonable duties as requested or required for time to time.

Job Requirement / Minimum Qualification:

  • Please attach your last CV. Only shortlist candidate will be contacted.
  • Excellent time management and self-motivation and management skills.
  • Flexible, adaptable with ability to work in a fast-paced environment.
  • Flexibility to work rostered hours when requested.
  • Intermediate level Microsoft Office.
  • Ability to negotiate, be patient, persevere and show empathy to our customers.
  • Experience in a collection or call center environment.
  • Knowledge of or willingness to learn all regulatory / legislative acts such as Anti Money Laundering, Debt Collections Practices, National Consumer Credit Protection Act, Privacy and apply them.
Other Position
 Jobs Summary
JOB LEVEL
Experienced,Excellent,Finance
JOB CATEGORY
Financ,

About Wyndham Destinations

"Waspada terhadap Modus Penipuan pada saat proses interview... Please immediately report to us if there's any companies that collecting payment to the Jobseekers."

OFFICE ADDRESS

#eof